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Frequently Asked Questions and Policies

How do I place an order?

What payment methods do you accept?

How do I know my credit card purchases are secure?

How can I cancel my order before checking out?

How much will the shipping cost and how is it determined?

Do you ship internationally?

I have purchased a Bio-Mat, now what do I do?

What is the Professionals discount?

Do I have to buy a Bio-Mat to become a distributor?

What are your company policies?

What are your privacy policies?

How do I place an order?

To order click on the 'Buy Now' to add item(s) to your cart.  You can add/delete items in your cart by clicking on the appropriate button. Once we have received notification of your order by credit card we will process your order and you will receive an email receipt of your order.

What payment methods do you accept?

We accept Visa, Mastercard, Discover and American Express credit cards.  We also accept postal money orders.  Your credit card will be billed through RichWay International.

How do I know my credit card purchases are secure?

These transactions are protected by going through our Secure Server used by our website to provide you with 128 bit secure, online credit card processing.  If for some reason, your payment is involved in a security violation of any kind, we will work with these companies to find the problem and resolve it to your satisfaction.  We are relying on them to do their part and we will certainly do our best from this end to give you a good shopping experience every time.  We want your business and value your privacy.

How can I cancel my order before checking out?

You can cancel the order process at any time by clicking on the cancel button or deleting each item form your cart.

How much will the shipping cost and how is it determined?

Shipping prices are product-based.  When you select the product(s) you wish to purchase and fill out the form at checkout, the shipping charge will be displayed.
In the event of delays, every effort will be made to contact you by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

We try to ship within 1-2 business days upon receipt of payment, but shipping may take up to 14 days.  Shipping times vary.  We will notify you if there will be a significant delay in shipping your product(s) to you.  We ship UPS, sorry but we cannot deliver to (PO Box) Postal Boxes.  Shipping address must a physical address.  When you select the product(s) you wish to purchase and fill out the form at checkout, the shipping charge will be displayed so you know exactly how much is added to cover shipping and handling.  Orders requiring Rush Delivery and/or Special Handling will be subject to additional special handling charges.  When we receive an order requiring special handling we will inform you by email of any additional charges.  If you would like to request special handling or rush delivery please email our customer service department at sales@biomat.asia.

I have 220v electricity, can I order a 220v version?

Yes, we can special order a 220v version. It takes an extra 3-45 days. There is no extra cost for a 220v version. If you would like to special order a 220v version, email sales@biomat.asia before you order so we can look out for your order and change it to a special order for the 220v version, then you can order the regular 120v version through our shopping cart.

Do you ship internationally?

Yes, we ship internationally via FedEx, but additional fees apply. Additional fees will be added after you order based on your location. Guam, U.S. Virgin Islands, Alaska, and Puerto Rico will add additional $25. Canada residents do not have additional shipping charges, but must pay duty and import tax fees. Other countries please email sales@biomat.asia for your additional fees. Fees are determined based on your country, city and address. In addition, a country tax (required) may be added to your order by FedEx.

Security

Our server uses SSL (Secure Sockets Layer) encryption to scramble the transmission between you and biomat.asia so that anyone attempting to intercept the message will be unable to read it.  SSL is the best method currently available to secure your transaction.  SSL Certificates are used to authenticate a site and ensure that a secure connection exists between the browser and the server hosting the web site.  It also guarantees that you are fully connected to the site provided by the URL.  biomat.asia uses an SSL certificate with an encryption rate of 128 bits.

Getting Started

Now that you have a Bio-Mat™ mx Amethyst see our Getting Started page to learn how to use and get the most out of your Bio-Mat™ mx Amethyst.

Professionals Discount

If you are a professional in the medical field, a certified Chiropractor or massage therapist, you qualify for a $100 discount. When you order the Professional Package at full price, just fax us a copy of your license and we will discount your cost $100. Fax Number: 808-597-1651.

Distributor Terms

To become a Distributor of RichWay International, Inc., a person (or legal entity) needs to purchase the Distributors Kit for $80. If you have yet to make your initial purchase, so you can start earning referral income right away. RichWay International Inc., willfully accept applicants for new Independent Representatives (herein referred to as I.R.) to market their products to retail customers. Whereas: the applicant is interested in becoming an I.R., and earning compensation for the sale of Company Products to the retail customer. Therefore these persons enter and agree to the Terms and Conditions herein set forth:

  1. All application details must be filled out completely and properly. RichWay and biomat.asia will not be responsible for loss of commissions or bonuses, nor delays in Distributor registrations due to errors by Distributors in preparing, or sending in this application or other documents.
  2. Distributor I.D. number. RichWay will issue each Distributor a RichWay I.D. number. Please use the RichWay I.D. number for all communications. Distributors are requested to use their I.D. number on their marketing mamargaretvls and customer orders.
  3. Distributor Limitation. Only one distributorship per person shall be given. All distributors must be of legal age as defined by the state in which the distributor resides.
  4. Agreement: As an independent contractor, the distributor shall abide by any, and all federal, state, county and local laws, Policies and procedures pertaining to the Distributors application, and/or acquisition, receipt, holding, selling, distributing or advertising of company products.
  5. The distributor shall make, execute, or file, at his/her own expense, all reports and obtain licenses as required by law or public authority with respect to the application. The distributor is solely responsible for declaration and payment of all local, state, and federal taxes as they accrue because of the distributor's activities in connection with the application.
  6. The RichWay business is to create ultimate consumers by retailing RichWay products, for their personal use, or family use. It is company policy, however, to strictly prohibit the purchase of products in unreasonable amounts solely for the purpose of qualifying for commissions or advancement in the marketing commission program. Distributors may not load inventory, not encourage others to load inventory. The RichWay Compensation plan promotes such activities. Failure to abide by this policy will result in termination. A distributor must be able to document that at least 70% of products purchased have been sold. Distributors will be requested to prove retailing of products.
  7. A distributor who sponsors other distributors must accept and fulfill the obligation of performing a bona fide supervisory sales management function in marketing products to the ultimate consumer, educating these distributors in the RichWay's Code of Ethics, Policies, and Procedures, RichWay compensation plan, and other business practices.
  8. Distributors receive bonuses based on volume of RichWay products sold by themselves and their marketing organization. The RichWay Compensation Plan describes the calculation of weekly bonuses and monthly bonuses. Weekly bonus checks are paid two weeks after proof in which the bonuses were qualified, and monthly bonus payment (sponsor training bonus) are paid on the last weekend of every month.
  9. RichWay makes no claims or warranties of any kind, including, but not limited to, any claim for earnings and benefits concerning their products other than those included in RichWays written literature. Any claims for earnings or warranties of any kind, or any advertisement of RichWay products, must be approved in writing by RichWay prior to dissemination.
  10. The terms of the agreement is not in force until acceptance by the RichWay office. The term of the agreement is valid until the end of the year in which it was accepted by the RichWay office. A distributor shall be entitled to cancel this agreement at any time for any reason upon submission of written notice to the RichWay Corporate office.
  11. The agreement shall be governed by the laws of the state of Hawaii, and all claims, disputes and other matters between the parties of the agreement shall be made in Honolulu Hawaii.
  12. When you order a RichWay product online through this website you agree to be bound by these policies. If you do not please email sales@biomat.asia and notify us that you do not agree by these terms and policies set forth by RichWay and biomat.asia

Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. biomat.asia reserves the right at any time after receipt of your order to accept or decline your order for any reason. biomat.asia reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders are subject to pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Returns

RichWay International, Inc. warranty term is 1 year.  If there are any problems with the product, the company will repair or exchange the product.  The complete warranty is included with the product.  The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. Shipping charges are not refundable. We do not pay for postage on returns. International customers are responsible for duty taxes and shipping if order is refused.
     If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days subject to less refund depending on refund period.  You may cancel this transaction without any penalty or obligation within 7 days after receipt of the product. If you cancel any payment made by you under the contract or sale will be returned following receipt by RichWay of your product for return.
      If you cancel, you must return the product in substantially as good condition as when received any goods delivered to you under the contract or sale.
      Call RichWay for a return authorization number which you write on the package under their address. Item(s) must be shipped back to RichWay International.  All returned merchandise must be in original factory condition, including all packaging mamargaretvls, inserts and manuals, warranty cards (not filled-out) and all accessories.  Please do not tape or write anything on the item!  We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons.  We reserve the right to refuse any such returns.
     Please pack the products into a shipping box with plenty of packing mamargaretvl, and tape securely. You can use the original shipping carton it was shipped to you in.
      Please ship your parcel back to RichWay freight prepaid!  We suggest that you use UPS Ground Service "Insured."  Sorry, we cannot accept COD or freight-collect shipments.  Refund period: 1-7 days from date of delivery receive full 100% refund. 8-14 days from date of delivery receive 70% refund. 15-30 days from date of delivery receive 50% refund. 31 or more days from delivery date receive 0% refund.

Liability

Information provided is for informational purposes only and is not a substitute for professional medical advice. No health claims for these products have been evaluated by the United States Food and Drug Administration (FDA), nor has the FDA approved these products to diagnose, cure, or prevent disease. Since every individual is unique, you may wish to consult with your health care practitioner about the use of our product in your particular situation. Except as expressly stated herein, biomat.asia expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to biomat.asia arising from any product sold on the biomat.asia site shall be the price of the product ordered. In no event shall biomat.asia , its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to any product sold. YOU WAIVE AND COVENANT NOT TO ASSERT ANY CLAIMS OR ALLEGATIONS OF ANY NATURE WHATSOEVER ARISING FROM OR RELATING TO YOUR USE OF THE WEB SITE, INCLUDING, WITHOUT LIMITATION, ALL CLAIMS AND ALLEGATIONS RELATING TO THE ALLEGED INFRINGEMENT OF PROPRIETARY RIGHTS, THE ALLEGED INACCURACY OF SITE CONTENT, OR ALLEGATIONS THAT biomat.asia HAS OR SHOULD INDEMNIFY, DEFEND, OR HOLD YOU HARMLESS FROM ANY CLAIM OR ALLEGATION ARISING FROM YOUR USE OR OTHER EXPLOITATION OF THE SITE. YOU USE THE biomat.asia SITE AT YOUR OWN RISK AND NEITHER Bio-Mat NOR ANY PARTIES WHO PROVIDE INFORMATION AND MATERIAL FOR PUBLICATION WITHIN THE SITE CONTENT SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY SORT ARISING FROM YOUR USE OF THE SITE. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. It is your responsibilty to obey any local or state laws governing your use of the site and any products contain herein.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, biomat.asia shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. biomat.asia shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, biomat.asia shall immediately issue a credit to your credit card account in the amount of the charge.

Privacy

biomat.asia keeps your private information just that.  Private.  biomat.asia does not sell or give your information to any third parties unless authorized.  When you make a purchase your private information is scrambled and transmitted via an SSL Certificate with 128 bit encryption for credit card verification as stated in our Security section.  When you make a purchase with biomat.asia the information (excluding credit card) is stored securely on our server if you select that option on the checkout page so you do not have to fill-in your shipping information every time you make a new purchase.  Your private information remains private.  No one has access to your private information.  We also ask to send e-mail announcements to our customers to inform them about a new product or special deal, but do not share addresses with anyone.  If you have any questions or concerns regarding our privacy policy please contact us at Customer Service.

Links

biomat.asia has no affiliation with any of the third party links offered on our site.  We offer them to enhance your enjoyment while you are at biomat.asia .

Copyright

All material on this site may not be reproduced, distributed, or otherwise used, except with the prior express permission of biomat.asia. All Rights Reserved.

biomat.asia may change, add, or delete these FAQs and Policies or any portion thereof from time to time in its sole discretion. biomat.asia will provide you with reasonable notice of any changes by posting them on the biomat.asia web site. Thereafter, you expressly agree to be bound by any such amended FAQs and Policies.

 
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*Legal Disclaimer. Information provided is for informational purposes only and is not a substitute for professional medical advice. No health claims for these products have been evaluated by the United States Food and Drug Administration (FDA), nor has the FDA approved these products to diagnose, cure, or prevent disease. Since every individual is unique, you may wish to consult with your health care practitioner about the use of our product in your particular situation. The information on this site has been complied by presenting material (taken out of context) from the research study of the records of doctors: Dr. Takada Maku, Dr. Hatashita Toshiuki, Dr. Hirohuchi Mitchio, and Dr. Ota Nobuoi of Toho University Hospital Japan. These research records were developed over a 40 year period of time. Bibliography: Dr. Sang Whang 'Reverse Aging', MD., Ted Rozema 'Chelaton Therapy', and Dr. Fred Soyka with Alan Edmonds 'The Ion Effect'.
 
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